Terms and conditions for hippo brain paid sessions and gcse free sessions
Terms and Conditions for Hippo Brain (Paid Sessions)
Last updated: 28th April 2026
1. What is hippo brain
Hippo Brain offers 1:1 brainstorming sessions to help you organise your thoughts and gain clarity
This is not coaching, therapy, legal advice, or professional consulting. It’s a space to think things through with support
2. BOOKING & PAYMENT
Sessions must be booked in advance
Payment is taken securely via a third-party provider Square
Your booking is confirmed once payment is received
3. CANCELLATIONS & RESCHEDULING
You can reschedule or cancel up to 24 hours before your session
Changes within 24 hours may not be refunded
If you don’t attend your session, it will be treated as used
4. YOUR RESPONSIBILITY
You agree that:
You are responsible for your own decisions and actions
Hippo Brain does not guarantee outcomes or results
You will not use sessions as a substitute for professional advice (medical, legal, financial, etc)
5. BOUNDARIES
Hippo Brain sessions:
Are not therapy or crisis support
Do not cover medical, mental health, or safeguarding issues
If something comes up that falls into these areas, you will be signposted to appropriate support
6. CONFIDENTIALITY
Everything shared in sessions is treated as confidential unless:
There is a risk of harm to you or others
Disclosure is required by law
7. SESSION CONDUCT
Sessions may be ended if:
Behaviour is abusive or inappropriate
Boundaries are not respected
No refund will be given in these cases
8. LIABILITY
Hippo Brain is not liable for:
Decisions you make after a session
Any loss, damage, or outcomes resulting from those decisions
9. CHANGES
These terms may be updated from time to time. The latest version will always be on the website
10. CONTACT
Terms and Conditions for GCSE Calls (Free Sessions)
Last updated: 28th April 2026
1. WHAT THIS IS
This is a free pilot service offering informal support sessions to help students feel less overwhelmed and more organised with their studies.
This is not tutoring, therapy, or formal academic coaching
2. PARENTAL/GUARDIAN CONSENT
If the student is under 18:
A parent or guardian must be aware of and agree to participation
Sessions may be conducted with a parent present if preferred
3. NO GUARANTEES
This service does not guarantee grades or academic outcomes
It is designed to support clarity and confidence only
4. SAFEGUARDING & BOUNDARIES
This is not a crisis or mental health service
If serious concerns arise, you may be directed to appropriate support services
Sessions will remain appropriate and respectful at all times
5. CONFIDENTIALITY
Conversations are treated as private
However, if there are concerns about safety or wellbeing, this may be shared with a parent/guardian or relevant service
6. RECORDING
Sessions are not recorded
7. AVAILABILITY
As a free pilot, sessions are limited and may be withdrawn at any time